Customers are demanding more from FSI organizations and, to succeed, you need to ensure your employees have access to the right technology, tools and processes to deliver the digital experiences customers expect.

This will give you an opportunity to recalibrate your customer experience to meet the needs of your customers efficiently and effectively

During this breakfast we will discuss:

  • How to digitally engage customers with customer insights, predictive analytics, and ultra-responsive services - Ayaz Shukat, Microsoft
  • Why customer experience is important in Financial Services and how to elevate your brand through unforgettable digital connections – Mike Plimsoll, Sitecore
  • How to organize and scale teams for digital maturity and secure ROI – Henrik Hilbert, EY


Tuesday, January 18, 2022 8:30 AM to Tuesday, January 18, 2022 10:00 AM CET


Microsoft Office,
Regeringsgatan 25
Stockholm, 111 53

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