The digital experience challenge

Digital customer experience management is as necessary today as it is challenging. It requires developing and executing on strategies that maximize engagement and lifetime value. This is done by providing contextualized experiences that match the real-time intent of customers and prospects no matter where or when they take place, across geographies and lifecycles. Whether you’re just beginning your journey to customer experience maturity or leading a large, complex, and mature organization, you’ll discover deep insights and practical guidance on developing, managing, and scaling a high-performance digital experience program, including:

  • How to use Sitecore’s Digital Experience Maturity Model® to understand and mature your digital experience program
  • The core- and extended-team roles required for success in each digital experience maturity phase
  • Best practices for scaling teams to match higher maturity stages

Efficient ways to manage programs of large scale, scope, and velocity

 

Agenda


8:30-8:40

 Intro and welcome

8:40- 9:00

Marcus Ivarsson

9:00-9:20

Thomas Obermeier

9:20- 9:40

Mia Koskinen

9:40-10:00

Q&A

10:00-10:30

Networking and finish

 

When

Tuesday, August 30, 2022 8:00 AM to Tuesday, August 30, 2022 10:30 AM EET

Where

Accenture/Avanade office
Porkkalankatu 5
Helsinki,
Finland

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