How to organize and scale teams for digital maturity
Customers are demanding more from FSI organizations and, to succeed, you need to ensure your employees have access to the right technology, tools and processes to deliver the digital experiences customers expect.
This will give you an opportunity to recalibrate your customer experience to meet the needs of your customers efficiently and effectively
During this breakfast we will discuss:
‘What’ and ‘why’ customer experience is important, and the trends and challenges observed across the FSI industry within CX – Jacob Engsig, Microsoft
How to organize and scale teams for digital maturity and secure ROI - Sille Stener, SDC
Why customer experience is important in Financial Services and how to elevate your brand through unforgettable digital connections – Pieter Brinkman, Sitecore
9:15 - 9:30am
9:30 - 10:00am
Customer Case Study with SDC
10:00 - 10:30am
10:30 - 11am
Questions and networking
Tuesday, August 30, 2022 9:00 AM
Tuesday, August 30, 2022 11:00 AM
Pieter is a seasoned technologist, strategist and leader. Pieter is Senior Director of Technical Marketing at Sitecore, in this role he is responsible for Developer Relations and Product go-to-market. Pieter brings a diverse and unique skillset that combines expertise in technology, business, and marketing. As part of the Product Leadership team, he is close to the company strategy and innovation. Strongly advocating for the value of composable architecture.