Customers are demanding more from FSI organizations and, to succeed, you need to ensure your employees have access to the right technology, tools and processes to deliver the digital experiences customers expect.

This will give you an opportunity to recalibrate your customer experience to meet the needs of your customers efficiently and effectively

During this breakfast we will discuss:

  • ‘What’ and ‘why’ customer experience is important, and the trends and challenges observed across the FSI industry within CX – Jacob Engsig, Microsoft
  • How to organize and scale teams for digital maturity and secure ROI - Sille Stener, SDC
  • Why customer experience is important in Financial Services and how to elevate your brand through unforgettable digital connections – Pieter Brinkman, Sitecore
     

Suggested Agenda:

8:45am 

Registration open 

9:15am 

Welcome

9:15 - 9:30am 

Microsoft Presentation

9:30 - 10:00am 

Customer Case Study with SDC

10:00 - 10:30am 

Sitecore Presentation

10:30 - 11am 

Questions and networking

When

Tuesday, August 30, 2022 9:00 AM to Tuesday, August 30, 2022 11:00 AM EET

Where

Kanalvej 7, 2800 Kongens
Lyngby,
Denmark

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