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FASTEST TIME TO MARKET

ADAC: Rolling out a more user-centered online presence

ADAC, Germany accelerates response to demands for improved customer experience

Industry

Associations

Region

Central and Eastern Europe

See the project

Sitecore Experience Awards 2018

ADAC

ADAC is the largest automobile association in Europe and the largest motorcycle club in the world. Its website comprises more than 30,000 pages and 100 separate applications offering a broad array of travel, financial, and insurance products and services, with additional content for members only. ADAC wanted to give its 20.1 million members a more user-centric digital experience with a single point of entry, while making it easier at the same time for staff to test and roll out new digital features and update content.

ADAC worked with Namics to build a new site driven by Sitecore that lets the organization add new features, applications, and site areas while keeping existing applications and content functional for a consistent, uninterrupted user experience. This allows the project team to improve the site, learn from experience, and apply that experience to the next round of changes for accelerated time-to-market. Since the initial launch, ADAC's bounce rates have dropped, while conversion rates and time spent per visit in content areas have both increased.

Challenge

  • Ensure smooth transition to new site for both users and employees
  • Speed rollout of new features, applications, and content
  • Enable continuous learning from development process

Solution

  • Take continuous relaunch approach
  • Route requests individually to either the old or new functionality based on availability
  • Improve project visibility to avoid bad investments

Result

  • Increased conversion rates
  • More time spent per visit to content areas
  • Reduced bounce rates

Products used

  • Sitecore Experience Platform (XP)

Namics AG

Platinum Solution Partner

Namics AG is a Sitecore Platinum Solution Partner offering intelligent solutions ranging from strategy and concept creation to implementation, operations and marketing.