Sitecore Experience Awards

The Joint Commission

SEA category: Most sophisticated implementation

Sitecore Experience Awards 2018

The Joint Commission, an organization that accredits more than 22,000 US healthcare organizations and programs, has simplified the customer journey with an optimized redesign.

For our project, it was key for americaneagle.com to understand the complex needs of The Joint Commission and our audiences, and respond with a site that simplified the online experience on both the user and administrative side. They delivered an insightful and achievable plan that has increased our digital presence and online effectiveness!

The Joint Commission

Industry

Healthcare & Lifesciences

Region

See the project

jointcommission.org centerfortransforminghealthcare.org jointcommissioninternational.org jcrinc.com

Challenges

Create an enterprise solution
Optimize online operations for four key lines of business
Unify and personalize user experience
Provide staff members with data
Create new marketing and sales opportunities
Implement intelligent search
Ability to quickly scale to ever evolving business needs

Solutions

Results

Streamlined user experience
Enabled seamless searchability of content and information
Simplified the user journey with a single sign-on feature
Reduced maintenance issues for staff
Created opportunities for upselling
Increased users (13%); mobile users (64%)
Decreased bounce rate by 10%
Grew e-commerce sales by 20%

Platinum Solution Partner

Americaneagle.com is an industry leader in website design, development, hosting and digital marketing. Its full range of solutions focus on providing results and success for clients in all of their online endeavours. As a Platinum Sitecore partner, it's robust team of Sitecore MVPs provide a first-class digital experience, ensuring the latest Sitecore platform technologies are leveraged to the fullest potential.

Learn more about Americaneagle.com 