A new look for order processing

A global cosmetics manufacturer approached Sitecore with multiple technology problems including an order management system which was no longer supported by its IT department. Their call center process was also slow and outdated, with restricted operating hours and misplaced resources.  The manufacturer required a solution that would resolve these issues and improve its processes.

85% of salons placed orders online instead of the call center within six months.

Company Size

1,600 employees




North America