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Beam Living, a property management company, supports customer journeys through a seamless digital experience which has improved business processes and created a delightful digital experience for prospective and current Beam Living residents.
Challenges
- Build one “above property” technology stack to support multiple applications for multiple personas across multiple properties
- Establish human connection with personalized digital experience
- Integrate live availability of units, photography, floor plans directly from multiple separate property management systems
- Depict community authentically with recent and real stories
- Enable 24/7 engagement with resident services and/or leasing team
Solutions
- Sitecore Experience Manager (XM)
- Sitecore Experience Platform (XP 9.0.2)
- Sitecore Experience Database (xDB)
- Sitecore Email Experience Manager (EXM)
- Sitecore JavaScript Services (JSS)
- Integrations include:
- Dynamics 365
- Payment Vendor Integration
Results
- More fluid and efficient experience for prospects
- Real-time unit availability across multiple property management systems
- Streamlined application process
- Immediate routing of facility requests
- Increased website traffic
- Converted searchers to scheduling tour, contacting a leasing agent or submitting an application
Silver Solution Partner
DEFINITION 6 is a digital customer experience agency that leverages Technology, Analytics, and Content to create innovative solutions that drive results for brands. Together with their clients, they build stories that shatter expectations, advocate authenticity and celebrate brands.
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