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i-team Global focuses on the development and design of high-end cleaning machines, products and utilities. Products include scrubber dryers, vacuum cleaners, gum removers, lighting solutions, microfibrepads and all-in-one cleaning islands.
Challenge
- Improve their online presence
- Present their product in a more appealing way
- Provide their partners with the information they need through a new partner portal
- Generate more leads for their partner network
- Old situation: Wordpress & Mailchimp
- Remove data and content silos
Solution
- Sitecore Experience Platform (XP)
- Sitecore Experience Commerce (XC)
- Sitecore Experience Database (xDB)
- Sitecore Experience Accelerator (SXA)
- Sitecore Email Experience Manager (EXM)
- Sitecore xConnect
- Sitecore Experience Manager (XM)
- Sitecore Experience Cloud
- Integrations include:
- Dynamics CRM for workflow management
- Microsoft Azure (PaaS)
- Microsoft Outlook 365 for booking engine
- Sharepointfor file management
Result
- Created a new client portal
- Multilanguage as the website has been rolled out in up to 60 countries all over the world
- Increased global partner enablement and unburdened HQ departments
- Distributed and tracked allocation to local partners automatically using workflow
- 150% efficiency improvement at the service desk in 2018 without additional headcount
- Bounce rate of 43.59%, average time on website 02:44
Gold Solution Partner
Based in the Netherlands, Aviva Solutions is a full-service web development agency that specializes in e-commerce solutions.
Learn more about Aviva Solutions
