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BEST USE OF SITECORE AS DXP

PeopleCert gets high marks for new digital experience

PeopleCert aims to revolutionize the exam and certification industry with new digital experience platform.

Industry

Services

Region

Southern Europe

See the project

Sitecore Experience Awards 2018

PeopleCert

PeopleCert delivers millions of exams in over 200 countries and in 25 languages, partnering with multi-national organizations and government bodies.

The company recognized that its digital presence was the major pillar via which it would accomplish its long-term strategic goal: to dominate the global certification market and revolutionize the exam and certification industry.

The company engaged Linakis Digital and Together, they chose Sitecore Experience Platform (XP) on which to develop the experience.

With Sitecore XP’s contextual marketing capabilities, PeopleCert now delivers relevant content to exam candidates based on behavior (i.e., pages visited, interactions) and characteristics such as customer type, country, language, subjects of interest, and how close he or she is to a purchasing decision.

The site communicates in real time with PeopleCert’s ERP and CRM systems in order to dynamically inform the visitor about products, prices, offers, available days and hours of examinations, and test results.

From the B2B section of the marketplace, PeopleCert partners (exam centers) can fully manage their profile, the examination products, the scheduling and availability of tests, the exam center allotment, as well as sales analytics.

Furthermore, PeopleCert’s marketing team is now able to drive advanced digital business optimization and context marketing initiatives through built-in A/B/N testing mechanisms.

Challenge

  • Increase the sales funnel conversion rate through personalization and advanced context marketing techniques
  • Create an engaging, efficient, goals-oriented environment for exam candidates
  • Integrate with ERP and CRM systems

Solution

  • Implement a customer experience platform
  • Build a vibrant marketplace that segments customer by type (B2C or B2B)
  • Target the right B2C customers (exam candidates), while enabling B2B partners (exam centers) to self-serve via the site

Result

  • Optimized sales funnel by reducing steps to convert by 50%
  • Increased online sales, as a result of new conversion and upsell /cross-sell mechanisms
  • 246% increase in average session duration
  • 695% increase in page views
  • 129% increase pages/sessions
  • 51% reduction of bounce rate
  • 187% increase in mobile traffic

Products used

  • Sitecore Experience Platform (XP)
  • Sitecore Experience Database (xDB)
  • Sitecore xConnect
  • Sitecore Federated Experience Manager (FXM)
  • Sitecore Experience Manager (XM)
  • Sitecore on Microsoft Azure (IaaS)

Gold Solution Partner

An award-winning agency based in Athens, Greece, Linakis Digital specializes in digital strategy and consulting, UX and UI design services, and website and mobile application development.