Sitecore Experience Awards 2020

Welsh Water ’s customer-centric digital platform has eased pressure on call centers, driven up digital engagement and is expected to deliver significant cost savings.

 
 
 
“Extremely straight forward and quick to do! Saves being on hold when ringing up, great service. Really easy to set up, no issue and easier than phoning someone.”

Customers’ feedback

Industry

Utility

Region

UK

See the project

dwrcymru.com