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HYBRID EVENT

ElevateX: Navigating the Digital Customer Experience in APAC

Our online event is now over - to access supporting assets for each of the sessions as well as the on demand recording that was broadcast live please click on the session below.

  • Day 1 – Watch On Demand

    ELEVATEX - Watch on Demand now

    Missed the action from our live broadcast or just want to re-watch a session, you can re-watch it on demand now.

    Day 1 showcased diverse insights, from commerce strategies and ethical decision-making to the synergy between marketing and technology, digital experience collaboration, and a forward-looking perspective on 2024.

    Watch on Demand
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  • 2024 An Analysts Perspective

    2024 Analyst predictions

    Want to know more about emerging customer expectations, revealing key focus areas for a successful CX strategy you can register now for a 20 min discovery session with an analyst or Sitecore expert. Register your interest now:

    Register your interest

    Register your interest for 2024 Analyst perspective

    Thank you for registering your interest. We will be in touch to discuss more.

    Ved at indsende mine kontaktoplysninger bekræfter jeg, at jeg har læst og accepterer Sitecores fortrolighedspolitik, som forklarer, hvordan Sitecore indsamler, behandler og deler mine personoplysninger. Jeg accepterer, at mine oplysninger behandles i overensstemmelse med Sitecores fortrolighedspolitik, således at Sitecore kan optimere min oplevelse af Sitecore-mærket.

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  • Digital Experience is a Team Sport

    Bridging the gap

    Want some more information around the industry shift towards SaaS headless CMS tools, designed for developers, which sometimes left marketers behind.

    Discover how Sitecore is actively bridging this gap, fostering collaboration, and empowering every individual on the digital experience journey.

    View asset
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  • Deloitte Digital & Sitecore Report

    Exclusive access

    Be one of the first to access an exclusive report based on recent market research by Deloitte Digital and Sitecore.

    Register your interest to receive updates on the launch of the report .

    Register your interest to be one of the first to receive the report

    Register your interest to be one of the first to receive the report

    Thank you for your interest in the report we will share an exclusive first look with you when we launch

    Ved at indsende mine kontaktoplysninger bekræfter jeg, at jeg har læst og accepterer Sitecores fortrolighedspolitik, som forklarer, hvordan Sitecore indsamler, behandler og deler mine personoplysninger. Jeg accepterer, at mine oplysninger behandles i overensstemmelse med Sitecores fortrolighedspolitik, således at Sitecore kan optimere min oplevelse af Sitecore-mærket.

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  • Modernise your Commerce

    Delivering Commerce Everywhere with Sitecore Order Cloud

    Dev highlighted the key to modernising commerce strategies using Sitecore Order Cloud - stressing the importance of an omnichannel approach.

    Gain insights into leveraging Sitecore Order Cloud for a seamless and personalised commerce experience across platforms. Find out how our customer grew online revenue with Sitecore OrderCloud

    Click here to download
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  • Day 2 - Watch on demand

    ELEVATEX - Watch on Demand now

    Missed the action from our live broadcast or just want to re-watch a session, you can re-watch it on demand now

    Day 2 showcased the power of AI, inclusion and the transformative partnerships between Sitecore and Microsoft. We also heard from Heather Polen who led an insightful exploration into the 5 C's of Marketing.

    Watch On demand now
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  • HumAIn: Empowering Inclusion with AI

    Insights from an AI Expert

    Noelle Russell, Chief AI Officer at AI Leadership Institute, and Hannah Grap, VP Corporate Marketing at Sitecore, discussed leveraging AI for business improvements.

    Noelle emphasised the power of inclusive teams and diverse perspectives for innovation. Stay tuned for more insights from these AI leaders!

    Uncover insights
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  • Revolutionise customer Experience with Sitecore and Microsoft AI

    Revolutionary AI insights

    In this session with Richard Potter from Microsoft, we explored the transformative partnership between Sitecore and Microsoft.

    Discover how AI is reshaping customer relationships and making marketing more rewarding. Insights were shared on accelerating the convergence of experience and AI for enhanced customer loyalty, business growth, and cost reduction

    Download Asset
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  • The 5 C’s of Success for Marketers in 2024

    Customer centric landscapes

    In a forward-looking session, Heather led an insightful exploration of the 5 C's of Marketing as we approach 2024. With a focus on proactive navigation of change and alignment with emerging trends, attendees gained valuable insights into essential strategies. The session highlighted how teams can thrive in a dynamic, customer-centric landscape. We’ve got more information for you here.

    Click here to download
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In partnership with:

Agenda

  • Day 1, 6 Dec 2023, 1pm - 4pm


    1.00pm – 1.05pm

    Joey Lim,
    President APJ, Sitecore

    Welcome by APJ President Joey Lim

    1.05pm - 11.25pm

    Tim Sheedy,
    Vice President of Research, Ecosystm

    2024 An Analysts Perspective

    A thought-provoking session blending reflection and analysis.

    Uncover insights into the global economy's trajectory and delve into tech trends in the dynamic Asia Pacific region. Assess the pulse of Customer Experience, dissecting successful initiatives and addressing pivotal challenges.

    Gain foresight into 2024, exploring emerging customer expectations and identifying key focus areas for a successful CX strategy.

    1.30pm - 2.10pm

    Pieter Brinkman,
    Vice President Product Marketing and Developer Relations, Sitecore

    Digital Experience is a Team Sport

    Join us for an insightful discussion on the evolution of digital experience platforms (DXP) and the importance of inclusive collaboration among all team members. The traditional approach of the monolithic DXP, while catering to marketers, often neglected the developer experience. As a result, the industry witnessed a shift towards SaaS headless CMS tools designed exclusively for developers, inadvertently leaving marketers behind.

    In this session you will gain valuable insights into how Sitecore is bridging the gap between marketers and developers, fostering collaboration, and empowering every individual involved in the digital experience journey.

    2.10pm – 2.30pm

    John O’Mahoney,
    Partner Deloitte Access Economics, Deloitte Digital

    Anthony Hook
    Director, Deloitte Digital

    Harmony in Innovation: Unleashing Synergy Between Marketing and Technology for Experience-Led Growth

    How can Marketing and Technology teams work together to drive experience led growth? Join us for insights from a recent market research conduced by Deloitte Digital and Sitecore on how business leaders can work together for better alignment and drive accelerated growth.

    2.30pm -3.00pm

    Customer Panel,
    Moderated by Brad Howarth

    What does innovative transformational leadership look like?

    Join Brad Howarth and a panel of visionaries from diverse industries across APAC to discuss 2024 predictions and priorities, unveiling the challenges and triumphs of turning transformation into a collaborative team effort. Engage in this dynamic session where insights meet expertise, shaping the landscape of collective innovation

    3.00pm -3.30pm

    Dev Menon,
    Head of Regional Sales APJ, Sitecore Commerce

    Modernise your Commerce: Delivering Commerce Everywhere with Sitecore Order Cloud

    In this session, Dev will discuss the process of modernising commerce strategies using Sitecore Order Cloud, emphasising the importance of an omnichannel approach to reach and engage customers wherever they are. Attendees can expect to gain insights into leveraging Sitecore Order Cloud's capabilities to enhance their commerce ecosystem, providing a seamless and personalised commerce experiences across different platforms and devices.

    3.30 - 4.00pm

    Cris Parker,
    Head of The Ethics Alliance & Director of the BFSO

    Navigating Complexity - A Guided Decision-Making Journey

    Join the Ethic Centre and embark on a transformative journey through the intricacies of the human experience. A fireside chat with the ethics centre, this session provides a unique decision-making framework tailored to your dilemmas. Guided by a series of illuminating questions, participants gain clarity and insight, ultimately crafting decisions that align with their values. Walk away from this session equipped with a newfound understanding and a clear path forward

  • Day 2, 7 Dec 2023, 1pm - 3pm


    1.00pm – 1.05pm

    Brad Howarth

    Welcome by Brad Howarth

    1.05pm – 2.00pm

    Noelle Russell,
    Chief AI Officer, AI Leadership Institute, Minneapolis


    Hannah Grap,
    VP Corporate Marketing, Sitecore

    HumAIn: Empowering Inclusion with AI

    Get insights from one of the foremost experts in AI

    Noelle Russell will have a live discussion with Hannah Grap, Acting CMO at Sitecore, to further explore the real, tangible ways artificial intelligence can be utilised every day to improve businesses and the world.

    Noelle, one of the world’s most authoritative voices on AI, will share her expertise on what it takes to build solutions that spark growth within organizations and serve more people by creating inclusive teams that are empathetic and courageous, while leveraging varying perspectives as the foundation of innovation.

    2.00pm – 2.30pm

    Richard Potter,
    Director Digital Strategy, Microsoft

    Revolutionise customer Experience with Sitecore and Microsoft AI

    AI is revolutionising the way that brands deepen bonds with their customers and make work more rewarding for marketers. In this session, learn how Sitecore and Microsoft are partnering to accelerate the union of experience and AI to deliver on critical business imperatives such as improved customer loyalty, business growth and lower costs.

    2.30pm – 3.00pm

    Heather Polen,
    Global Vice President, Customer Transformation, Sitecore

    The 5 C’s of Success for Marketers in 2024

    As we approach 2024, it becomes imperative for businesses to proactively navigate change and align with emerging trends. Wondering how to stay ahead? Join Heather for an insightful exploration of the 5 C's of Marketing. Discover the essential strategies teams must embrace to thrive in a dynamic, customer-centric landscape.

    3pm

    Joey Lim,
    President APJ, Sitecore

    Close ElevateX

Speakers

Tim Sheedy

Vice President Research

Ecosystm

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John O’Mahoney

Partner Deloitte Access Economics

Deloitte Digital

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Cris Parker

Head of The Ethics Alliance & Director of the BFSO

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Brad Howarth

Researcher & Writer

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Richard Potter

Director Digital Strategy

Microsoft

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Heather Polen

Global Vice President, Solution Engineering

Sitecore

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Hannah Grap

VP Corporate Marketing

Sitecore

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Pieter Brinkman

Senior Director Technology Evangelism

Sitecore

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Joey Lim

President, APJ

Sitecore

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Noelle Russell

Chief AI Officer

AI Leadership Institute, Minneapolis

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Dev K Menon

Dev Menon, Head of Regional Sales APJ, Sitecore Commerce

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Anthony Hook

Director

Deloitte Digital

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