Challenges
- Replace a clunky platform that had disconnected technical components
- Repair a broken content management system
- Upgrade both site design and infrastructure
- Deliver a seamless end-to-end customer experience across all devices, powered by marketing data
- Make it easier and faster to create content
Solutions
- Sitecore Experience Manager (XM)
- Sitecore Experience Platform (XP 9.1.1)
- Sitecore Experience Database (xDB)
- Sitecore Experience Commerce (XC)
- Sitecore Commerce Connect
- Sitecore Connect for Microsoft Dynamics
- Sitecore JavaScript Services ( JSS)
- Integrations include
- Microsoft Azure
- CRM
- Azure Active Directory Integration
Results
- Gained a 360-degree view of customers
- Delivered new and individualized experiences to customers
- Made it much easier to find relevant content with an improved user interface
- Reduced labor-intensiveform filling
- Cut time and technical skills required to manage and create content, from three hours to just five minutes
- Used marketing data (e.g. audience insights,traffic volumes, campaign KPIs) to drive further improvements
- Received outstanding survey feedback from customers and employees for livelier and faster user journeys
Platinum Solution Partner
Avanade is a Sitecore Platinum Solution and Hosting Partner with a global team of 27,000+ professionals includes digital strategists, designers, and services delivery experts. Their deep expertise includes delivering marketing content management (WCM), analytics, marketing automation, web optimization, and mobility solutions.
Learn more about Avanade