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Challenges_1

Challenges

  • Provide comparable customer experience as big online retailers like Amazon
  • Consolidate websites and customer views to provide a consistent brand message across markets
  • Disconnected data and lack of insight
  • No internal web developers

Solution

Results

  • Organic e-commerce growth
  • Easier checkout, improved order and delivery accuracy, and reduced phone calls to customer service
  • Consolidated platform eases content management for over 80 markets in 23 languages
  • Growth in average order, number of orders per year, and number of items in each cart

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