CASE STUDY

Faisto builds a powerhouse

New e-commerce site offers customer tools, supplies

Sitecore Experience Awards 2018

Leading provider of sustainable urban development and business-space solutions

Formed in 1846, Lemvigh-Müller (LM) is the largest supplier wholesaler of steel and technical installations in Denmark. For close to two centuries, the building trades have relied on LM for tools, supplies, steel structures and technical building materials.

Leveraging Sitecore, we built a site that sets us apart in our industry. You can quickly decide what your needs are and home in on relevant products. Over time, we can make more and more intelligent recommendations based on your behavior and preferences.

Mads Vangkilde

CEO, Faisto

Industry

Retail

Region

Copenhagen, Denmark

See the project

www.faisto.dk

Challenges

Needed to create an exemplary customer experience
Integrating with third party applications
Build high value, loyal customer relationships

Solution

Sitecore Commerce
Sitecore Experience Platform
Sitecore Experience Database

Results

300% Increased Revenue
9.7/10 Customer Satisfaction
124 Turnover Index

Faisto creates an exemplary customer experience.

At the front end, that meant guiding consumers quickly and easily to the optimal products for their needs. At the back end, the website needed to integrate with Faisto third-party applications including SAP Enterprise Resource Planning (ERP); inRiver product information management (PIM); and AltaPay payment processing. What’s more, Faisto aimed to build high-value, loyal customer relationships through omni-channel marketing and personalization. With minimal IT resources of its own, Faisto engaged Sitecore partner Alpha Solutions—a proven builder of high performing B2B and B2C web shops.

Platinum Solution Partner

Alpha Solutions is an IT solution and business consulting provider of advanced e-commerce solutions and large-scale web application projects. Alpha Solutions is recognized as one of the most experienced Sitecore Solution Partners globally, delivering more than 50 solutions based on Sitecore, including Sitecore Commerce for over 10 years.

Learn more about Alpha Solutions