Transforming the in-person retail experience

Despite a decline in brick-and-mortar shopping and the COVID-19 lockdown, Klépierre, the European leader in shopping malls, is bucking the trend and delighting customers and retailers alike with an innovative digital shopping experience. Their 100 malls across a dozen countries attract roughly 1 billion visits every year. Klépierre malls, with around 200 brand-leading retailers, are in most of Europe’s major cities.

Sitecore is a key success factor in Klépierre delivering a personalized, customer-centric and omnichannel experience, while retailers get a new brand territory with qualified traffic, improved transformation rates, and better consumer knowledge.

Diane Ledoux

Digital Marketing Director,
Klépierre

Company Size

2,000 employees

Industry

Retail

Country

France