Challenge
- Create online commerce channel to grow revenue
- Deliver world-class customer experience to maintain customer loyalty
- Evolve from brochureware site to agile digital presence
- Target messaging, imagery for appeal to new customers
Solution
- Deploy a robust platform that combines speed, scalability, and customization with the ability to integrate with customer support applications.
- Optimize and personalize content for better user engagement
- Adopt tools to collect and leverage customer data for more intelligent marketing decisions
Result
- Enabled e-commerce, campaign, and geolocation-based personalization
- Accelerated time to market 50% for cross-selling, upselling bundled offerings
- Reduced load times by 80%, increased conversion rates 35%
- Integrated website with helpdesk; freed staff for high-value customer care
- Improved efficiency and accuracy in customer communications, from provisioning to support requests
Platinum Solution Partner
EPAM is a global team of strategists, designers, developers, and architects who collaborate with Sitecore customers to solve the biggest business challenges through the creative application of design thinking and technology solutions.