Challenge
- Create online commerce channel to grow revenue
- Deliver world-class customer experience to maintain customer loyalty
- Evolve from brochureware site to agile digital presence
- Target messaging, imagery for appeal to new customers
Solution
- Deploy a robust platform that combines speed, scalability, and customization with the ability to integrate with customer support applications.
- Optimize and personalize content for better user engagement
- Adopt tools to collect and leverage customer data for more intelligent marketing decisions
Result
- Enabled e-commerce, campaign, and geolocation-based personalization
- Accelerated time to market 50% for cross-selling, upselling bundled offerings
- Reduced load times by 80%, increased conversion rates 35%
- Integrated website with helpdesk; freed staff for high-value customer care
- Improved efficiency and accuracy in customer communications, from provisioning to support requests
Platinum Solution Partner
EPAM is a global team of strategists, designers, developers, and architects who collaborate with Sitecore customers to solve the biggest business challenges through the creative application of design thinking and technology solutions.
Learn more about EPAM