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The Digital Mindset of Business Leaders in Asia Pacific – Financial Services

Insight into how business leaders within financial services are shaping digital experiences in Asia Pacific

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Organisations are increasingly investing in digital. However, they are at different stages of their digital maturity. Some companies are in the early transitional stages while others are investing to upgrade capabilities they instituted long ago. An understanding of the digital maturity of a typical organisation in your market/industry can help you benchmark your technology and digital roadmap.

Late last year, Ecosystm conducted a study of 600 businesses in Southeast Asia and ANZ to measure their present levels of digital experience maturity and understand the challenges they face in providing great customer experiences. This infobrief presents some key findings for the Financial Services industry (FSI). You will get insights on:

  • Impact of COVID-19 on transformation journeys
  • The key business priorities for 2021
  • The shift in engagement strategies and channels



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