Customers of Oney Bank are getting a more personalized and engaging experience from a new website that improves access to information and self-service features.
Sitecore Experience Awards
Oney Bank
SEA category: Most impactful human connections in a changing world
Challenges
- Build a unique connection with each customer
- Use digital channels for making contact and understanding and responding to their feedback; key to better engagement
- Upgrade existing Sitecore platform to increase functionality, personalization and customer experience
- Present a more human and emotional face to personal finances
- Improve internal operations and content management
- Migrate from existing Sitecore version to XP 9
Solutions
- Sitecore Experience Platform (XP 9.1)
- Sitecore Experience Accelerator (SXA)
- Experience Editor
- Sitecore Services
- Path Analyzer, Sitecore Marketing Automation, Sitecore Experience Analytics Tools -xAnalytics
- Integrations include:
- OutSystems
- xConnect
Results
- Increased customer engagement with visitors spending more time on site per visit
- Achieve a 4.7 out of 5 rating for the Oney app
- Improved customer access to information and transaction management
- Developed a single content creation point for web, mobile apps and soon, kiosks
- Freed staff to create, edit, publish content without IT support or writing code
- Reduced time-to-market for new content
- Simplified customer onboarding
- Gathered and mapped site use to understand better customer engagement and journeys
Gold Solution Partner
Founded in 1995, Noesis is an international tech consulting company offering services and solutions to support clients’ digital transformations and business development. The Noesis team of more than 650 consultants in seven offices worldwide, works with reference clients across all industries, with projects delivered in more than 65 geographies. Noesis helps businesses grow faster.
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