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Challenge

  • Develop a scalable world-class digital ecosystem to improve customer and broker experiences
  • Unite 43 regional websites, using 76 URLs and 164 branded social media accounts
  • Create a consistent, global QBE brand experience
  • Enable more personalization, conversations and customer insight
  • Differentiate QBE’s digitized offering in an industry that’s changing due to disruption and innovation
  • Customers’ expectations for modernization

Solution

Result

  • Delivered a consolidated global web and mobile content management platform with 850+ pages
  • Simplified web page updates; cut outdated content risk
  • Improved customer experience/journey
  • Provided multiple contact channels: web chat, phone, brokers, self-service, virtual agents to increase cross-selling
  • Enhanced partner portal for 12,000+ brokers which helps save time and increase sales
  • Achieved significant costs savings: hosting, licensing, maintenance down 47%, site migration 16% less, site enhancements 17% less
  • Digital project delivered in four weeks

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Platinum Solution Partner

Avanade is a Sitecore Platinum Solution and Hosting Partner with a global team of 27,000+ professionals includes digital strategists, designers, and services delivery experts. Their deep expertise includes delivering marketing content management (WCM), analytics, marketing automation, web optimization, and mobility solutions.

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