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  • Respond to public inquiry for digital/web improvement
  • Support vision to become a modern, world-class proactive regulator
  • Rebuild digital presence with a new vision,  strategy, legislation and overhauled services, systems, processes
  • Improve the aging website which is the primary communication channel
  • Deliver new guidance, advice and tools, support 1000s of citizens needing to comply with new laws
  • Make the science-based, error-prone EPA Airwatch site more accessible to the public
  • React swiftly to bushfire disaster and hazardous air quality





  • Implemented a new, responsive website with a new insights-driven air quality solution, EPA AirWatch
  • Gave citizens a modern, responsive website with real-time environment data and information
  • Delivered critical data for bushfire crisis, quickly despite visits per minute skyrocketing, from 97 to 5K
  • Received overwhelmingly positive feedback and became a beacon of trust

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