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Challenge_1

Challenge

  • Provide a positive and personalized patient and consumer digital experience
  • Reduce office calls by offering more self-serve capabilities on the site
  • Facilitate user navigation by integrating a search engine

Solution_2

Solution

  • Create “Office of Digital” team to focus on digital experience
  • Build “My Home” portal from which users can schedule appointment, order prescription, access pertinent information
  • Build a Search and Schedule function to deliver the best experience for patients while lowering operational cost and effort

Result_3

Result

  • Providers enrolled in online booking: 162% increase YOY
  • Online Booking: 81% increase YOY
  • Primary Care Booking: 137% increase YOY
  • New Patients with commercial insurance acquired through online booking: 116% YOY
  • Search to booking conversion rate: 39% increase YOY

Perficient Digital_Teaser

Platinum Solution Partner

Perficient is a Sitecore Platinum Solution Partner, working with Sitecore since 2003 to create exceptional customer experiences. We blend the best of both worlds – the innovation and imagination of a digital agency coupled with the strategic insights and technical capabilities of our established consultancy, Perficient.

Learn more about Perficient Platinum Solution Partner? Learn more about Perficient

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