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Challenge

  • Complicated content search function
  • Hard to locate literature on ASQ.org
  • Confusing to both customers and employees 

Results

  • Zero customer calls about failed searches 
  • 90% reduction in internal service tickets    

“We’re using machine learning that is offered from Coveo for Sitecore to help with suggested products.”
— Jonathan Price, Sitecore Practice Director, Sitecore MVP, Americaneagle.com

Easy search functions results in high customer leads

Working with Sitecore partner Americaneagle.com, ASQ upgraded to Sitecore Experience Platform (XP 9), hosted by managed services provider CenturyLink, and started migrating content — more than 50,000 documents — to Sitecore, which also provides predefined levels of access based on member and role permissions. Coveo for Sitecore transforms ASQ’s search function with scalable, personalized website experiences fueled by AI-powered searches and recommendations.

Platinum Solution Partner

Americaneagle.com is an industry leader in website design, development, hosting and digital marketing. Its full range of solutions focus on providing results and success for clients in all of their online endeavours. As a Platinum Sitecore Implementation and Certified Hosting partner, its robust team of Sitecore MVPs provide a first-class digital experience, ensuring the latest Sitecore platform technologies are leveraged to the fullest potential.

Learn more about Americaneagle.com  Platinum Solution Partner? Learn more about Americaneagle.com 

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