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The value of a better customer experience

Forrester’s new study distills real customer results to define the costs, benefits, and ROI of the Sitecore® Experience Platform™.

Sitecore: Total Economic Impact

Marketers are scrambling to solve the challenges of digital customer experiences. Organisations consistently acknowledge that they’re 'not there yet', but struggle to choose the right solution. Which technology provides the right insights and capabilities? How much will it really cost, and what will you get for your money?

The 'Total Economic Impact™ of Sitecore', a commissioned November 2016 study conducted by Forrester Consulting on behalf of Sitecore, examines the potential ROI of deploying the Sitecore Experience Platform (XP). Fueled by in-depth research into four customers’ experiences, Forrester has created a detailed profile of the key components for evaluating investment value: benefits, costs, flexibility, and risks. That composite profile charts an ROI of 142%, and the full study quantifies numerous other benefits, including productivity gains and savings through system consolidation. For a complete look at the value of Sitecore XP, download the full study.
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Forrester TEI Cover

Forrester TEI study highlights

Before Sitecore

Three to five days, four people, with long lead times, multiple handoffs, forgotten requests

After Sitecore

Minutes, one person, with instantaneous content updates, lower IT dependence

Consolidation savings

$1.1 million over three years from consolidating multiple WCMs, email agencies, mobile web/app software

Calculate your ROI in minutes.

Based on Forrester’s in-depth research into real customer results, this ROI assessment tool helps you estimate the costs and benefits the Sitecore Experience Platform could bring to your organisation.

In minutes, you can input answers to 16 questions and have a customised ROI profile to help build your business case.

Take the ROI assessment.

Webinar: Measure the benefits of a CX platform

How are companies transforming their customer experience—and the bottom line? Join guest Forrester and Sitecore experts to discuss the Total Economic Impact of the Sitecore study, and the insights and pitfalls it reveals about implementing an advanced digital experience platform.

Watch the webinar

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Take a closer look at the Sitecore Experience Cloud