Make everyone a preferred customer
Imagine if you could offer every customer consistently individualised, relevant experiences—just when they’re ready for them and wherever they are. You’d need data on their current and previous interactions with your brand, regardless of the channel; and you’d need your digital marketing platform to have a content system robust enough for enterprise-scale performance and ease of use. You’d need your commerce or marketing platform to be both integrated and flexible so that, when the customer is ready, content or offers get automatically dispatched wherever that customer is. With Sitecore Experience Cloud™, you get the holistic view of the customer needed to deliver the truly engaging experiences that make every customer feel like a preferred customer.
For connected customer experience, connect your marketing technology
Customer experience is now mission critical, so how are organisations addressing this? Avanade and Sitecore wanted to find out about this when we teamed up with researchers at Vanson Bourne to survey more than 1,400 marketing and IT decision makers in enterprises across industries and around the world. The results revealed some surprising insights:
- Over two-thirds (73%) of executives see a lack of collaboration between marketing and IT.
- Over two-thirds (71%) of executives lack sufficient in-house martech skills.
- Almost two-thirds (61%) of businesses lose revenues due to disconnected martech stacks.
Managing the customer experience pays off.
- For every dollar invested in the customer experience, respondents expect a return of three dollars.
- Almost six in ten (58%) have seen increased customer satisfaction over the last 12 months.
- Close to four in ten (37%) have seen improved sales cycles.
- Sixty-four per cent report that competition is a key driver, compared with 52% who point to customer feedback.
Forrester proves the value of Sitecore.
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Your digital roadmap
Digital maturity drives multichannel experiences for Uponor.
When we first started using Sitecore, our early focus was on content. It’s now on user experience and moving through the Sitecore Maturity Model to build lifelong customers, which is a different mindset.
Director of marketing operations, Uponor North America
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