Sitecore Experience Awards 2020

A switch from bricks and mortar to digital transactions and improved hire services and functionality have enabled Coates Hire to cut costs, expand customer base and deliver ROI.




The ROI is two-fold. Our cost-to-serve is greatly decreasing, as the booking process is significantly more efficient, lowering dependency on customer service centers to process bookings. Secondly, we’re opening ourselves up as a 24/7 online store.

John Hayes

Digital Marketing Manager,
Coates Hire​





See the project