Sunrise Senior Living eases the care journey with personalized, contextual experiences
For many people, finding the right senior care solution is a complex and emotional journey. The amount of information on care options, communities, and financial aspects can be overwhelming, and finding a housing solution for a parent who’s had a health setback can be filled with pressure and angst.
Sunrise Senior Living, one of the largest memory care providers in the US, worked with Sitecore partner Delphic Digital to bring structure to a stressful, unknown selection process with its Care Questionnaire, the centerpiece of its digital presence. The answers to a few simple questions, stored along with all visitor interactions in Sitecore xDB, allow the Sitecore solution to target individual users and personalize content in the context of their needs.
Because the experience is so personalized, Sunrise has witnessed an 81% completion rate on its questionnaire, and 67% of all leads become move-in opportunities. Sunrise’s digital experience is a great example of context marketing to drive a positive outcome to customers’ senior care journeys.