ABOUT

Destination Gold Coast

industry

Viajes y hostelería

PRODUCTS USED

Sitecore CDP icon

CDP

Sitecore Personalize icon

Personalize

Sitecore Send icon

Send

Sitecore XP

Sitecore Experience Platform

Solution

Expand digital engagement with modern, future-proof DX

DGC worked with Sitecore solution partner PING Works to develop a modern, flexible, future-proof digital experience platform to enable DGC to expand its reach and appeal to new audiences. DGC’s new environment seamlessly integrates Sitecore’s composable solutions with third-party data warehouses, applications, aggregators, and services, on the Sitecore Experience Platform. With Sitecore CDP and Sitecore Personalize, DGC is analyzing customer data to define and deliver personalized content and offers that appeal to broader visitor segments, such as couples and friend and business groups that can take advantage of mid-week opportunities.

Using the composable Sitecore Content Hub DAM, DGC has made it easy for its non-technical marketing and sales professionals to develop, manage, and publish digital content. With Sitecore, faster access to digital assets has driven a 174% increase in goal completions. DGC can receive a wide array of asset types and formats from hundreds of diverse sources, standardize them for consistency and quality, and push them out to thousands of DGC members, press, government, and tourism entities.

Outcome

Engaging new visitors

DGC’s new website is helping broaden audiences and increase tourism to the city. With the composable Sitecore platform, DGC is transforming the organization’s visitor engagement, driving up visitor numbers, and increasing the city’s economic performance. Website traffic is up by 48.5% and visitors are spending 17% more time per session, helping businesses in the local community attract more customers and revenue. Local businesses have seen revenue-generating opportunities increase 164% year-on-year, with an 119% increase in visitors booking accommodations, attending leisure and business events, and enjoying local restaurants and bars. Significantly, a 52.5% increase in new site visits indicates that DGC is reaching audiences that are new to the Gold Coast—and raising the destination’s global profile in the run-up to the 2032 Summer Olympics.