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Two support packages are available in addition to a wealth of open-source options.
A variety of support package options are available: Standard-level Support, Premium-level Support, and open-source options.
Sitecore Standard Support includes access to the Sitecore Support Portal and response times from 1-3 business days, depending on issue severity.
24x7 Premium Support includes access to the Sitecore Support Portal and response times as little as one hour at any time of day, 365 days per year for critical issues.
With over 22,000 developers in the Sitecore community, we have an impressive array of open resources to support your ongoing maintenance and optimization of the Sitecore platform: