Emirates utilizó AI y VoC para mejorar la experiencia del cliente con Sitecore

Emiratos inspires travelers around the world with a network of worldwide destinations, industry-leading inflight entertainment, regionally-inspired cuisine, and world-class service. The integration of customer surveys and personalization from Sitecore CDP into Quantum Metric is part of the company’s strategy to improve customer service and experience. The result allows Emiratos to extrapolate the impact of customer friction associated with complaints, and pinpoint the cause for a speedy recovery.