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Rethinking financial services and CX

Financial services industry (FSI) executives reveal critical consumer shift

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In a recent Sitecore survey, 79% of financial services industry (FSI) organizations are failing to achieve business agility as siloed departments continue to be key pressure points for enterprises.

With IT often diverting resources to support a remote workforce and Marketing struggling to deliver ever-growing amounts of personalized content to increasing numbers of digital touchpoints, it’s critical to pinpoint the pandemic’s impact on FSI and pivot to thrive.

Watch as Jacqueline Baxter Senior Digital Strategy Consultant at Sitecore, and Nancy Lee, Principal Product Manager at Sitecore, look at rethinking financial services and customer experience in a new era.

Watch the webinar on-demand and discover:

  • The survey findings of 100 executives revealing a critical CX shift as consumer habits change and force new ways of running business.

  • The role of artificial intelligence (AI) accelerating personalized digital experiences while reducing marketing operations workload.

  • The best practices-based roadmap leading to quick wins and longer-term opportunity realization.

Register to join

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