Prepare for the year with Gartner’s “Predicts 2019: New Deployment Models, Channels and Technologies Spark Digital Commerce Growth”
Digital commerce is a key ingredient of the digital strategy of almost every business today. You can probably guess that innovation and the customer experience imperative will remain essential to digital commerce for some time.
But did you know machine learning is already improving the customer experience, while also driving increased revenue, reduced costs, and more—often in the double digits? That’s just one insight of the Gartner report, “Predicts 2019: New Deployment Models, Channels and Technologies Spark Digital Commerce Growth.” Read the report to discover:
- The emerging marketplace model—including how to gain the benefits and meet the challenges
- How digital commerce innovators are moving beyond the web, to focus on emerging channels
- What to focus on for long term success (hint: it’s not selling more or increasing revenue)
- Essential factors to assess, other than customer-facing features, when considering a digital commerce platform, and more
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Gartner: Predicts 2019: New Deployment Models, Channels and Technologies Spark Digital Commerce Growth, Jason Daigler, Christina Klock, Sandy Shen, Penny Gillespie, Mike Lowndes, Mark Lewis, Dayna Ford, 10 December 2018.