Sitecore Experience Awards
Beam Living
SEA category: Most sophisticated implementation
Project brief
Beam Living, a property management company, supports customer journeys through a seamless digital experience which has improved business processes and created a delightful digital experience for prospective and current Beam Living residents.
About
Beam Living
Real Estate
North America
Products
XP
XM
CHALLENGE
Establish human connection with personalized digital experience
- Build one “above property” technology stack to support multiple applications for multiple personas across multiple properties
- Integrate live availability of units, photography, floor plans directly from multiple separate property management systems
- Depict community authentically with recent and real stories
- Enable 24/7 engagement with resident services and/or leasing team
SOLUTION
Solutions used
- Sitecore Experience Manager (XM)
- Sitecore Experience Platform (XP 9.0.2)
- Sitecore Experience Database (xDB)
- Sitecore Email Experience Manager (EXM)
- Sitecore JavaScript Services (JSS)
- Integrations include:
- Dynamics 365
- Payment Vendor Integration
OUTCOME
More fluid and efficient experience for prospects
- Real-time unit availability across multiple property management systems
- Streamlined application process
- Immediate routing of facility requests
- Increased website traffic
- Converted searchers to scheduling tour, contacting a leasing agent or submitting an application