CASE STUDY
New intranet moves Canon into future
Outdated and unsupported, Canon needed a completely redesigned intranet
With approximately $33 billion in global revenue, Canon Inc. ranks third overall in U.S. patents granted in 2019 and was named one of Fortune Magazine’s World’s Most Admired Companies in 2020.
Canon’s legacy intranet system was outdated and based on unsupported technology, putting Canon at risk of total system failure. Functions such as finding information, basic navigation, and ongoing maintenance were now pain points that were turning users off and, in some cases, deterring employees from using it all together.
About
Canon
Manufacturing
APJ
Outdated legacy intranet system
- Legacy intranet system was outdated and based on unsupported technology
- Current intranet was at risk of total system failure
- Finding information, navigation, and ongoing maintenance were turning users off and deterring use
- Dysfunctional search and information security risks were additional red flags for an immediate update
Solutions used
- Sitecore® Experience Platform™ (XP 8.1)
- Integrations
- Sharepoint 2010
- Geo IP
- Core Motives CRM-integration
Functional, fresh, and ready for more
With the help of web design agency, BlueArc, Canon sought out to improve overall usability, accuracy of content and system stability. They wanted a solution that was designed to bring back the intranet’s core functionality, with a design that was fit for purpose, fixed the outstanding issues (search and security), and improved usability and effectiveness.
Canon achieved all the goals that they outlined and the upgrade brought employees back onto the intranet and provided them with a powerful tool for locating and discovering information easily. Next steps for the Canon Intranet is to make it mobile. With the sales team and technicians out on the road, this next phase is becoming increasingly important.
- The information architecture and presentation of content was improved
- Stability and efficiency increased tenfold with the switch to current and supported technology
- The upgrade brought employees back onto the intranet. It provided an engaging forum to bring Canon’s brand to life and served as a powerful tool to locate and discover information easily
We now have an intranet that is usable, functional, fresh and ready to move with Canon into the future. We have functionality that our employees can interact with and that has been quite successful, like our Image of the Week on the homepage.