Sitecore Experience Awards

Dusseldorf airport

Düsseldorf Airport

SEA category: Most impactful human connections in a changing world​ ​
Project brief

Düsseldorf Airport is delivering brand differentiation by offering travelers a personalized, mobile oriented and feature-rich digital experience.

About

Dusseldorf Airport

Travel and Hospitality

Products

XP

CHALLENGE

Transform branding and business operations, driven by fierce competition

  • Serve millions of travellers since Düsseldorf Airport is a key regional and international airport hub
  • Create brand differentiation as airports turn to digital content and experiences
  • Declare the digital experience a strategic corporate goal
SOLUTION

Solutions used

  • Sitecore Experience Platform (XP 9.1)
  • Sitecore Experience Database (xDB)
  • Sitecore JavaScript Services (JSS)
  • Sitecore Forms
  • Integrations include:
    • SITA flight information system
    • Scheidt & Bachmann parking system
    • API for a passenger airport app
OUTCOME

DUS.com offers the best human touch, mobile-optimized and seamless experience

  • Customer experience improved by mapping passenger journeys from start to destination
  • Personalized content is dynamically displayed for different personas
  • Content updated easily and fast
  • Key features include:
    • Online parking reservation system completed in just a few steps
    • Modern, flight scheduling content
    • Frequent flyers can favor flights
    • Landing fee calculator helps airlines save time and money
    • Commercial partners can display own content
  • Additional features like VIP services and lounges planned for future deployment
See the project
netzkern GmbH

netzkern GmbH

Challenge accepted
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