Emirates

Emirates

Emirates used AI & VoC to improve customer experience with Sitecore

Honorable Mention

Best Innovation with Emerging Technologies

Project brief

Emirates inspires travelers around the world with a network of worldwide destinations, industry-leading inflight entertainment, regionally-inspired cuisine, and world-class service. The integration of customer surveys and personalization from Sitecore CDP into Quantum Metric is part of the company’s strategy to improve customer service and experience. The result allows Emirates to extrapolate the impact of customer friction associated with complaints, and pinpoint the cause for a speedy recovery.

Screenshot of Emirate's website

About

Emirates

Travel and Hospitality

EMEA

Products

CDP

SOLUTION
View implementation
Case Study

CTAMB improves online experiences for educators with Sitecore

Sitecore’s composable solutions enhance California Teachers Association members’ digital experiences with >60% better performance and AI-powered search

CTAMB improves online experiences for educators with Sitecore
Case Study

Case Study: Suva Improved Customer Experience & Personalized Landing Pages

Learn how Suva Improved Customer Experience & Personalized Landing Pages with Sitecore

Case Study

Emirates NBD Boosts Customer Engagement by 92% With Sitecore

UAE bank’s customers get accurately targeted offers with lifestyle app More that uses Sitecore personalization to increase new user sign-ups by 40%

Emirates NBD Boosts Customer Engagement by 92% With Sitecore
Case Study

Case Study: Rust-Oleum Created Better Personalized Experience with Sitecore

Learn how Rust-Oleum Created a Better Personalized Experience for their customers with Sitecore

Case Study: Rust-Oleum Created Better Personalized Experience with Sitecore
Case Study

Case Study: United Airlines Improved Employee Experience with Sitecore

Read how United Airlines used Sitecore to consolidated five systems into one central platform, allowing agents to quickly find 5,000 policy and procedures, creating an employee experience that was engaging, intuitive and consistent.

Case Study: United Airlines Improved Employee Experience with Sitecore
Case Study

Case Study: Abell Pest Control Simplified Customer Journey with Sitecore

Learn how Sitecore helped Abell Pest Control’s flexible website tells better stories, generates better leads and takes customers on simple, personalized journeys.

Case Study

Case Study: Jetstar Improved Customer Experience & Traffic With Sitecore

Jetstar’s new digital platform on Sitecore is the heart of its business, helping 100 million visitors a year plan their journeys with ease and without interruptions.

Case Study: Jetstar Improved Customer Experience & Traffic With Sitecore
Case Study

50% higher engagement makes TelstraSuper stand out in the market

Sitecore combines rich data with personalization for frictionless customer experiences across channels, raising customer engagement, loyalty at $23B superannuation fund

50% higher engagement makes TelstraSuper stand out in the market