Sitecore Experience Awards
Grand Circle Corporation
SEA category: Most intelligent content optimization
Project brief
Grand Circle Corporation‘s reimagined website provides customized travel, discovery and adventure programs to its customers, increasing engagement and new bookings.
About
Grand Circle Corporation
Travel and Hospitality
North America
Products
XP
XM
CHALLENGE
Reimagine website to optimize relevancy and user experience
- Focus on customer engagement and lead generation
- Implement responsive design
- Reduce bounce rate
- Build trip module
- Simplify navigation
- Gain insight into website performance through analytics
SOLUTION
Solutions used
- Sitecore Experience Manager (XM 8.2)
- Sitecore Experience Platform (XP)
- Sitecore Experience Database (xDB)
- Integrations include:
- Solr
- DataSource
- YAF customer forum
- Brightcove video
- Genesys call center
- Yotpo customer reviews
- Cloudflare caching
OUTCOME
Developed user-friendly solution
- Improved lead generation and referrals
- Revamped trip module generated 15% to 20% in new bookings
- Enhanced page readability resulted in 20% increase in user time on page
- Boosted rate of updates 3X
- Increased mobile traffic by 30%
- Established groundwork for future upgrades