Sitecore Experience Awards

innogy Ceska Republika A.S.

SEA category: Most sophisticated implementation
Project brief

innogy is providing customers with an improved digital experience where fast, easy access to personalized, real-time information and self-service replaces paper-based reporting and billing, and branch visits.

About

Innogy CZ

Energy

Products

XP

CHALLENGE

Improve customers’ digital experiences with simple, quick access to relevant, up-to-date information

  • Break the traditional supplier-customer communication pattern of printed reports and invoices, and branch visits
  • Ensure a seamless connection between SAP and new web portals for accurate, real-time customer data
  • Deliver improvements in sales, retention and customer engagement
SOLUTION

Solutions used

OUTCOME

Developed modern, accessible, intelligible B2B/B2C portals for desktop, tablet, mobile

  • Improved satisfaction and business performance
    • Conversion rate up 5%
    • Retention leads up 37%
    • Bounce rate down 15%
    • Traffic up 18%
    • Sessions per user up 40%
  • Made it easy, fast to access real-time information
  • Provided up-to-date energy consumption data, billing alerts and access to contract documents
  • Introduced self-service and contact features like request contractual changes, online chat and call-me-back button
  • Improved customer experience, personalization and content relevance with SAP integration
See the project
Aricoma Enterprise Applications

Aricoma Enterprise Applications

Get digital transformation under control. We build successful e-commerce and web portal solutions.