Sitecore Experience Awards

Oney Bank

SEA category: Most impactful human connections in a changing world
Project brief

Customers of Oney Bank are getting a more personalized and engaging experience from a new website that improves access to information and self-service features.

About

Oney Bank

Financial Services

Products

XP

CHALLENGE

Upgrade existing Sitecore platform to increase functionality, personalization and customer experience

  • Build a unique connection with each customer
  • Use digital channels for making contact and understanding and responding to their feedback; key to better engagement
  • Present a more human and emotional face to personal finances
  • Improve internal operations and content management
  • Migrate from existing Sitecore version to XP 9
SOLUTION

Solutions used

  • Sitecore Experience Platform (XP 9.1)
  • Sitecore Experience Accelerator (SXA)
  • Experience Editor
  • Sitecore Services
  • Path Analyzer, Sitecore Marketing Automation, Sitecore Experience Analytics Tools -xAnalytics
  • Integrations include:
    • OutSystems
    • xConnect
OUTCOME

Developed a single content creation point for web, mobile apps and soon, kiosks

  • Increased customer engagement with visitors spending more time on site per visit
  • Achieve a 4.7 out of 5 rating for the Oney app
  • Improved customer access to information and transaction management
  • Freed staff to create, edit, publish content without IT support or writing code
  • Reduced time-to-market for new content
  • Simplified customer onboarding
  • Gathered and mapped site use to understand better customer engagement and journeys
See the project
Noesis

Noesis

Noesis: Helping your business grow faster.
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