CASE STUDY

Papa Johns

Papa John’s launches B2B ordering hub for franchisees

Papa John’s embraced technology to deliver a game-changing service to franchisees
Project brief

Easy-as-pie order management

Sitecore worked with Papa John’s to implement a modern, online order management solution. Now franchisees can order everything they need to run their business from an intuitive, convenient, 24x7x365 online experience available on any device. Papa John’s can now configure virtually every aspect of the franchisee ordering experience on a user, group, or company-wide basis.

About

Papa John's

Retail

North America

Products

OrderCloud

CHALLENGE

Centralize the ordering process

  • Find an effective way for franchisees to order operational suppliers from the corporate headquarters
  • Use technology to support growth
SOLUTION

Sitecore worked with Papa John's to implement Sitecore OrderCloud®

  • With Sitecore OrderCloud, franchisees can now order all supplies needed to run their business online
  • Sitecore OrderCloud allows Papa John’s to configure every aspect on a user, group or country-wide basis
OUTCOME

A slice of success

User preferences, business rules, pricing, approvals and product views can now be configured on an owner by owner or location by location basis - eliminating ordering errors while supporting all corporate procurement processes automatically.

  • Papa John’s has since grown to over 5000 locations worldwide and 15,000 orders per month online
  • Papa John’s saves time and money by automating these transactions and order workflows
  • Decreased costs associated with call center staffing, increased franchise loyalty and satisfaction overall
With Sitecore® OrderCloud® franchisees can order, buy, and download all the things they need to be successful, from one central place. They can also place their orders when they have the time to do it, which is often not during regular operating hours.

Lori Ann K

Project Specialist

Papa John’s