Sitecore Experience Awards

QBE

Project brief

QBE is a general insurance and reinsurance company listed on the Australian Securities Exchange (ASX) that offers commercial, personal and specialty products and risk management solutions. It employs over 12,000 people in more than 31 countries and is a world top 20 insurance firm.

About

QBE

Financial Services

Products

XP

CHALLENGE

Develop a scalable world-class digital ecosystem to improve customer and broker experiences

  • Unite 43 regional websites, using 76 URLs and 164 branded social media accounts
  • Create a consistent, global QBE brand experience
  • Enable more personalization, conversations and customer insight
  • Differentiate QBE’s digitized offering in an industry that’s changing due to disruption and innovation
  • Customers’ expectations for modernization
SOLUTION

Solutions used

  • Sitecore Experience Platform (XP 8.2)
  • Sitecore Experience Database (xDB)
  • Sitecore Email Experience Manager (EXM)
  • Sitecore Connect
  • Sitecore Experience Analytics Tools (xAnalytics, Path Analyzer, xProfile)
  • Integrations include:
    • Microsoft Azure
    • UrbanCode
    • Selenium Grid
    • Jira
OUTCOME

Delivered a consolidated global web and mobile content management platform with 850+ pages

  • Simplified web page updates; cut outdated content risk
  • Improved customer experience/journey
  • Provided multiple contact channels: web chat, phone, brokers, self-service, virtual agents to increase cross-selling
  • Enhanced partner portal for 12,000+ brokers which helps save time and increase sales
  • Achieved significant costs savings: hosting, licensing, maintenance down 47%, site migration 16% less, site enhancements 17% less
  • Digital project delivered in four weeks
See the project
Avanade

Avanade

Delivering the best customer experiences on the world's most trusted cloud platfrom
Case Study

Case Study: Royal Canin Consolidated 54 Websites & Reduced Cost With Sitecore

Learn how Royal Canin used Sitecore to deliver a global publishing platform supporting a consistent brand, consolidating 54 local country markets and 36 languages in one place and reducing the time/cost to create, maintain, and publish web content through centralized, single-point translation.

Case Study: Royal Canin Consolidated 54 Websites & Reduced Cost With Sitecore
Case Study

Case Study: Prumo Increased Sales & Cut Costs With Sitecore

Learn how Purmo has unified multiple brands, increased customers and sales, and given staff a greater sense of 'one company”' using Sitecore to create an umbrella global digital platform.

Case Study: Prumo Increased Sales & Cut Costs With Sitecore
Case Study

Case Study: MLC Life Insurance Improved Engagement with Sitecore

In its bid to transform into a “digital insurer,” MLC has increased engagement, improved customer experience and delivered huge operational cost savings using Sitecore.

Case Study: MLC Life Insurance Improved Engagement with Sitecore
Case Study

Case Study: Ecolab Increased Revenue 130% With Sitecore

Learn how Ecolab used Sitecore to achieve year-over-year lift in their web metrics, including revenue from new sales due to web interactions increasing 130% from prior year.

Case Study: Ecolab Increased Revenue 130% With Sitecore
Case Study

Case Study: RDW Achieved a WCAG AA Website Accessibility Standard with Sitecore

Read how RDW used Sitecore to Delivered a new consumer platform incorporating knowledge base and services, increasing customer satisfaction and achieving a WCAG AA website accessibility standard.

Case Study

Case Study: Not Impossible Labs Achieves Near Perfect Accessibility Scores with Sitecore

Read how Not Impossible Labs used Sitecore to Achieve a 99.6 accessibility score and 95.8 QA score on Siteimprove, ranking them 3,174 of 1,000,000 (Top .03% of all home pages) for accessibility.

Case Study: Not Impossible Labs Achieves Near Perfect Accessibility Scores with Sitecore
Case Study

Case Study: Switzerland Tourism Achieved 31.5M visits of which 80% were new with Sitecore

Learn how Switzerland Tourism used Sitecore to build a huge and immersive site with video and VR to inspire travelers to visit Switzerland, delivered 50K pages with 400K images and videos in 14 languages across 22 markets.

Case Study: Switzerland Tourism Achieved 31.5M visits of which 80% were new with Sitecore
Case Study

Case Study: Australian Catholic University increases conversions with Sitecore

Learn how Australian Catholic University used Sitecore to deliver a significant return on investment by ensuring students have a positive experience and and increasing conversion.

Case Study: Australian Catholic University increases conversions with Sitecore