Shurgard Self-Storage

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Shurgard digitalized the physical storage rental process with Sitecore

Honorable Mention

Best Digital Experience Transformation

100%

contactless move-ins during COVID-19

60%

increase in move in through web channel

25%

of total web contracts done outside office hours

Project brief

Shurgard is the largest owner and operator of self-storage centers in Europe, active in both B2C and B2B. The company rents out storage space in over 240 locations in 7 countries. While its rental process can be initiated online (unit reservation), signing and paying contracts still primarily took place in-store. When the COVID-19 pandemic struck, Shurgard had to rapidly digitalize its rental process so that visitors could complete their storage unit rentals online (“e-rental”).

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About

Shurgard Self Storage

Professional Services

EMEA

Products

XP

SOLUTION
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The Reference Belgium

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