Challenge
- Improve customer engagement through self-service tools
- Reduce calls to live customer support agents
- Increase support of sales team
Solution
- Design a more powerful platform that integrates multiple back-end systems for one-stop self service
- Create digital experience that better reflects modern brand identity and service standards
- Incorporate tools that allow advisors to view and manage customer accounts online
Result
- 60% increase in traffic
- 35% faster page loads
- 42% longer average online sessions
- 33% monthly growth in site users
Implementation Solution Partner
POSSIBLE is a Sitecore Platinum Solution Partner with experts in a dozen countries around the globe helping some of the world’s most dynamic brands leverage Sitecore to connect with their customers.