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Transforming DX for retail with conversational AI

Discover experience-led engagement strategies to connect with the modern shopper.

Disponible À la demande

Stay ahead in an omnichannel retail world

Over the last several years, retail all over the world has been shaped by fast-changing consumer behaviour and the coming together of online and offline to jointly drive sales. The pandemic has highlighted the interdependency of online and offline experiences, and retail brands are looking at redefining and redesigning their customer experiences to stay ahead in an omnichannel retail world.

Explore how providing a conversational omnichannel experience is critical to powering long-lasting customer relationships.

Key takeaways:

  • Challenges and opportunities in the retail industry for 2021
  • Providing a conversational omnichannel experience for your customers
  • Leveraging Sitecore capabilities with your virtual assistant
  • How the digital buying journey can be further complemented with Sitecore
  • Personalisation in Retail – Success Stories

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About the presenters

Gurlin Singh Lamba

Senior Solution Architect, Sales Engineering


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