Challenges
- Become Belgium’s first energy partner while offering a mobile first digitalized service
- Drive revenue by increasing the number of new clients, and improve up/cross-sell
- Reduce cost to serve existing clients by offering customer-centric self-help
- Reduce navigational complexity and improve the user experience
Solution
- Sitecore® Experience Platform™ (XP 8.2)
- Sitecore Experience Manager™ (XM)
- Integrations include:
Results
- 130% increase in leads via user experience design
- Mobile traffic: 68% increase in sessions; 260% increase in price simulations; 181% new customers
- Improved SEO: 29% increase in organic traffic and 41% more new customers via organic traffic compared to the previous period
- Upsell of maintenance contracts to existing clients increased by 15%
- Content editors saw solid efficiency improvement
- Simplified user experience
Platinum Solution Partner
Working with Sitecore since 2006, The Reference has three Sitecore MVPs, has won numerous Sitecore awards, and can present 40+ active Sitecore customers. Their areas of expertise include web development, digital strategy, e-commerce, online marketing, analytics, CRM and marketing automation, mobile applications, branding and design.
Learn more about Тhe Reference