CHAPTER 1

Why sustainable content matters

To say everyone is prioritizing content is a major understatement. In fact, 97% of senior marketers say producing and publishing personalized digital content more quickly is a priority.

But for many businesses, creating, personalizing, and sharing content has become a cumbersome process — a constant churn of box-ticking, tagging, and replicating content across channels. And with the rising demand for personalized experiences online, businesses are under more pressure than ever to deliver an increasingly high volume of relevant, shareable, and engaging content. It’s understandable that creating — and keeping to — a content strategy can fall down the list of priorities.

Unfortunately, simply publishing more and more content is not enough. What your business needs is a sustainable content strategy, geared towards business growth.

So, where should you begin?

Chapter 3

Evaluating your approach

A valuable exercise for your organization to undertake is to evaluate your strengths and capabilities for the major attributes of the content lifecycle. Doing this can help you to understand how you can begin to leverage the three Rs approach — reduce, reuse, and repurpose — in your content operations.

Asset findability

Time, energy, and resources are often wasted trying to locate the latest version of a digital asset because it could be held within multiple tools, systems, teams, or agencies. Ideally, your assets will live in one repository as a single source of truth for all stakeholders, such as a DAM or content hub.

Where is there room for improvement in your business? Consider the following:

  1. How many employees do you have, and how much time do they spend today looking for assets?
  2. When was the last time you reviewed and improved key words and meta data to help with asset search?
  3. If your assets are centralized, have you implemented auto-tagging to also aid with search?
The average creative person looks for a media file 83 times a week and fails to find that asset 35% of the time – a DAM solution will reduce that figure to 5%.
Repurposing and reusing assets

Misplaced or hard-to-locate assets often means that valuable resources are unnecessarily spent in re-purchasing or re-creating content. An efficient content operation can reduce the number of net new assets that need to be created by enabling you to reuse existing assets.

Where is there room for improvement in your business? Consider the following:

  1. How many assets are managed/produced across all your brands today?
  2. How many people, departments, agencies, or systems typically need to access some or all of your content?
  3. What percentage of your content today is net new vs. pre-existing content based on current messaging that is just being updated for a given persona, industry, channel, or geo?
IDC found that businesses reduced their asset creation costs by an average of 28% by eliminating duplicative effort, reducing the number of assets that are created but never used, and improving asset reuse.
Maintaining brand consistency

Maintaining brand consistency and brand integrity between different online channels and from online to offline is paramount. Brand consistency is a big contributing factor to building trust with your audience; consistency demonstrates that your business is reliable. Having consistent messaging and branding means there is little room for interpretation, so you can ensure that you are presenting your business in the way that you intended.

Where is there room for improvement in your business? Consider the following:

  1. Are you able to map content to customer journeys for key personas? What percentage of your key customer journeys are mapped, tagged, and regularly optimized?
  2. Are you able to see content performance or analytics across channels within your asset management system today?
  3. Do you have APIs or connections from your content source(s) to all channels and apps that are robust and agile?
Consistent presentation of a brand has seen to increase revenue by 10-20%.
Workflow - team productivity with assets and content

From creation and review to approval and distribution, working across multiple disjointed systems can make collaboration very difficult. A lack of clear workflows can cause governance pain points, lengthy turnaround times, and cumbersome communications.

Where is there room for improvement in your business? Consider the following:

  1. How many steps are there in your typical campaign or asset/content creation processes? How many individuals and systems are linked/accessed/utilized in this process?
  2. How many different departments, agencies, and individuals are involved in the review and approval process for a typical asset?
  3. How many different systems are accessed today to review, comment, or make edits to assets in production?
Streamlined processes and enhanced approval workflow functionality empowers organizations to save thousands of man-hours and reduce on-brand asset creation costs by up to 80%.
Maintenance

Traditionally, end-to-end content marketing activities have required the use of multiple solutions and platforms. They are often only loosely integrated or completely siloed and maintained by the IT team. Managing this kind of disparate and dynamic marketing technology stack, often with custom integrations, can be expensive and high-risk.

Where is there room for improvement in your business? Consider the following:

  1. How many different systems are assets housed in today?
  2. Do you have an architecture that allows for easy and robust integration with your content/DAM?
  3. How are upgrades to your different marketing tools handled? Does upgrading one tool “break” the connection to another?
20%-50% reduction in IT costs can be expected for an integrated solution approach.
Asset compliance

Purchased assets typically have strict terms of use associated with them. The misuse of assets can result in expensive fines, reputational damage, and legal action. In addition, within regulated industries, policy non-compliance penalties are significant.

Where is there room for improvement in your business? Consider the following:

  1. Do you license third-party images or videos on a subscription or term basis where licensing terms need to be honored and documented?
  2. Have you already experienced problems with asset misuse? If so, how often does this occur? What has the cost been?
The cost of asset misuse can be extreme. For example, 20%-50% reduction an allegedly coopted photograph turned into a $2.2 Billion headache for Chipotle.
Enterprise asset distribution

There are multiple departments in any one organization that utilize content, not just marketing but also sales, legal, and many more. When content is siloed, content management is almost impossible, leading to issues such as inconsistent messaging, duplicated content, and version control.

Where is there room for improvement in your business? Consider the following:

  1. Are other departments using the same content as marketing?
  2. Do you currently have a central repository of assets?
  3. Have you experienced any issues with version control?
The final word

When you change the way your content is created, stored, and distributed, you can revolutionize your content strategy and fuel your organization’s business growth.

Implementing a sustainable content strategy  that is agile, streamlined, and smart, improves customer experience, leading to increased loyalty, spend, and advocacy. The result: unlocking a direct route to improved ROI, and subsequently, business growth.

How does it do this? A sustainable content strategy reduces time spent on content updates and publishing, marketing overhead, content creation costs, and much more. It’s truly about working smarter, not harder.

Sitecore Content Hub comprises a range of Sitecore content offerings, allowing businesses to consolidate asset management, optimize content planning and production processes, and unlock significant gains in efficiency.

With your end-to-end content lifecycle under one roof, you can start seeing results like:

  • 34% increase in marketing productivity
  • 80% reduction in brand asset creation costs
  • And thousands of hours saved on content creation

To find out more about the Sitecore Content Hub and how it could support your business, download our new guide “Your content strategy, supercharged”.