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Additional Training Services Terms

Sitecore offers various training services to help customers learn how to get the most out of our products. Training Services can be obtained via Learning Subscriptions, Bundles, Certifications or Instructor-Led training courses. If Training Services are purchased (via an Order), these additional terms will apply.

Learning Subscriptions: Engage and Grow Your Skills

Unlock a world of learning with our 12-month learning subscriptions, which include eLearning, instructor-led training, and even exam vouchers in some cases. Keep your subscription active by renewing it, and if you need to cancel, simply submit a written request 90 days before the renewal date. Need to transfer a subscription? No problem! Just request a transfer within 2 months from the enrollment date, and we'll move the eLearning portion to the new user.

Bundles: Role-based Learning Paths

Maximize your learning experience with our comprehensive bundles. Enjoy 12 months of eLearning access, benefit from our instructor-led training, and secure a certification voucher valid for 12 months. Should you need to transfer a bundle, simply request it within 2 months from the enrollment date, and we'll transfer the eLearning portion to the new user.

Certification: Validate Your Expertise

Stand out from the crowd with our 12-month certification vouchers. Showcase your skills by participating in proctoring/exam sessions hosted on the reputable third-party site, Kryterion Webassessor.

Instructor-Led Courses: Interactive and Dynamic Learning

Immerse yourself in live, virtual, instructor-led training sessions that provide an engaging and interactive learning experience.

Individualized Learning Experience

We value your personal growth and development. That's why all our offerings are sold on a per-person basis, ensuring that subscriptions and bundles are not shared. Users have 12 months to consume the training they purchase on contract, allowing ample time to enhance their skills.

Swift Access to Learning Management System

Once your order is effective, Sitecore promptly provides you with access codes, granting you entry to our state-of-the-art Learning Management System (“LMS”). This platform houses all the eLearning courses and exams you've purchased under your order. Upon registration, you'll have access to the LMS terms and conditions, ensuring a smooth and hassle-free learning experience. Customers’ use of the eLearning Training will be governed by the terms and conditions of Sitecore’s LMS.

Instructor-Led Courses:


1.1 Customer understands that its attendees must have the appropriate technical qualifications before attending any relevant course(s) that form part of the Training Services. Updated information about these qualifications is specified in the course descriptions on Sitecore’s website:

1.2 Before the commencement of the Training Services under an Order, each Customer participant must:

(i) create a Sitecore account with their business email address; and 

(ii) complete any pre-training preparation detailed in the course description and set out in the pre-training requirements e-mail that will be sent out to each participant upon signing up for the course (which may include pre-training computer setup and study preparation).


2.1 For courses conducted at a Sitecore training venue, Sitecore will provide a training room equipped with internet access, white board/flip chart, and a projector. Training Materials will be provided by Sitecore. Each participant must bring their own laptop.

2.2 For courses conducted at a Customer nominated venue (onsite training), Customer has the responsibility to provide adequate training facilities including a training room equipped with internet access, white board/flip chart, and a projector. Each participant must bring their own laptop. Training Materials will be provided by Sitecore. Customer will provide each training attendee with a training computer with internet access. Wired internet is preferred. In order to schedule onsite Training Services at the Customer venue, Customer must contact Sitecore’s training department in writing (email) at least thirty (30) business days prior to the desired start date for the Training Services. Training Services dates are reserved based on Sitecore instructor availability. Training Services date availability is not guaranteed until approved by the Sitecore training department in writing.


Customer is prohibited from audio recording, video recording, editing, reproducing, broadcasting, or otherwise make available the presentation slides and any Training Materials to third parties, and distributing the Sitecore representative’s name, voice, presentation material or likeness of the Sitecore speaker (name, image, voice, photo or video), blogging, or any portion thereof as they may appear without media, time, use or geographic limitation, except where recording of the presentation is required to grant equitable access of Training Materials to attendees with disabilities, or where recording is pre- approved in writing by Sitecore.


4.1 Cancellation of seat(s) in a public course is required in writing no later than ten (10) business days prior to the commencement of the course. Cancellation of a course arranged specifically for a Customer is required in writing no later than fifteen (15) business days before the commencement of the course. If Customer cancels seats before these timeframes, Customer will receive a credit to be used for seat(s) in future training courses. If Customer cancels seats later than these timeframes, Customer will not receive a credit or refund. Sitecore reserves the right to cancel courses. When courses are cancelled, Sitecore will provide Customer with a credit to be used for Sitecore training courses offered on other dates.

4.2 Transfer to an alternative course date will only be accepted if made in writing up to ten (10) business days before the course start date. Participants may transfer to the same course running within 3 months of the original course commencement date (if available). Transfer requests received less than ten (10) business days before commencement of a course will not be granted. Sitecore will only accept one transfer per training place. Transferred training places are non-refundable.

4.3 Substitution of one booked participant for another will only be accepted if made in writing. Suitably qualified substitute participants will be accepted up to three (3) business days before a course start date, free of charge. If the Training Materials (joining instructions, etc.) have already been sent to the Customer, it is the responsibility of the Customer to ensure that the replacement participant receives the Training Materials.

4.4 If a participant does not attend a course, and Customer did not inform Sitecore within the cancellation period, the full course fee remains payable.


5.1 The training fees do not include any travel, accommodation, and subsistence expenses onsite training. Sitecore will charge for travel and expenses for private onsite training. Any such visits and associated travel budgets will need to be agreed upon between the Customer and Sitecore for each trip. Sitecore will book economy flight tickets and the cheapest option for appropriate 4-star business class hotels. Sitecore will invoice the Customer monthly in arrears for travel expenses incurred during the preceding month for agreed and approved onsite visits.

v2.0 (May 2023)