Questa pagina non è disponibile nella tua lingua.

Vai al contenuto principale

Technical Account Manager (TAM)

Technical Account Managers (TAM), from Sitecore Services, drive technical success by involving domain experts in the planning and executions of their investments.

Working directly with the customer or the partner as a single point of contact for a Sitecore product, TAMs drive technical quality, decision making, and project success.

Detect and prevent risk

  • Collaborate with Support and Escalation teams to resolve support issues
  • Prepare for future roadblocks with visibility into roadmap and development
  • Conduct research and proof of concept development to ensure best performances

Experts who know their stuff

  • Dedicated account manager on regular, continuous basis
  • Weekly remote hours for check-ins and strategic onsite visits
  • Benefit from past learnings with professionals who know best practices

Frustration-free troubleshooting

  • Sitecore product experts who help provide architectural and integration guidance
  • Access to other Sitecore resources from across the company and globe
  • Hands-on workshops to guide future decisions

Not sure which Services option is best for you?

Sitecore offers tailored Services based on your unique business goals. Which features are most important to you? See our comparison chart below.

Sitecore offers tailored Services based on your unique business goals. Which features are most important to you? See our comparison chart below.

Expert

TAM

Premier

Expert
TAM
Premier

Customer portal

Implementation & solutions questions

Troubleshooting

New feature education

Product validation

Access to other Sitecore resources

Technical solutions review

Architect assistance

Migrations readiness review

Dedicated office hours

Dedicated Services professional

Dedicated consulting team

Regular business reviews

Initial implementation

Ready to talk to someone?