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Commerce operations tools

Manage all core components of your commerce operations—from product catalogs and pricing to orders, inventory, and customers—with Sitecore Experience Commerce® (XC).

Manage all your commerce operations

Manage your product catalogs, update pricing, track and process orders, control inventory, or keep track of customer information with built-in tools.

Commerce operations

Catalog management made easy

Want a simple way to manage all the products you sell? Here it is.

Organize your sellable items

Easily create catalogs, add items to multiple catalogs, categories, and inventory sets, and apply multiple promotions.

One product, multiple variations

Address all tastes and preferences showing full assortments of product variations.

For example, earbuds may come in multiple colors or battery life options.

Fast, flexible, global

Import catalogs from any source using the migration tool. Create catalogs that display on your website in different languages and currencies.

Categorize and link products

Set hierarchies and relationships between categories and products for ease of cross-sell promotion or substitution.

For example, you can classify men’s or women’s apparel, shoes, and socks.

Product bundling

Create flexible product bundles with upgradeable and optional components to drive higher average order value.

Flexible pricing management

Easy-to-use pricing tools let you tailor product pricing for your customers.

Use price books for better control

Make pricing management easier by creating price books. Amass all pricing information for a specific storefront, country, or group of sellable items.

Global pricing options

Set the list price for a sellable item based on different currencies. For example, set the price of the same item at $129 USD, and $119 CAD.

Set pricing by quantity

Offer customers a lower price when they purchase multiples of an item. For example, an $8 item may be reduced to $6 if they purchase 3 or more.

Calendar-driven pricing

Adjust the pricing of sellable items to coincide with important holidays, events, or key selling seasons.

Stay on top of your orders

Manage orders through every step of the process.

Payment and fulfilment

Manage order payment and fulfilment options, support federated payments via Braintree (PayPal) integration, and set delivery and shipping options.

View every order’s details

Customer service teams can quickly access order details. See order placement dates, grand totals, payment types, payments pending, and more.

Backorders, refunds, and more

Process completed orders, pre-orders, backorders, returns, and return merchandise authorizations (RMAs).

Complete inventory control

Create and manage multiple inventory sets linked to one or more storefronts.

Decide who gets what

Respond to the varying demands of your stores and distribution centers by controlling the availability of your sellable items by channel.

Transfer and allocate stock

Transfer inventory between stores and customize the quantity of any item by store. For example, allocate 75 of one item to store A, and 20 to Store B.

Get eyes on your inventory

Facilitate online-to-offline experiences by creating site, store, and distribution center inventory sets.

It’s all about the customer

Easily modify and manage your customer accounts and information.

Easier for everyone

Customer service representatives can easily edit, update, and manage customer accounts and information using the integrated tools in Sitecore XC.

Use tagging to create groups

Add tags to a customer’s information—similar to product tags—as a flexible way to identify groups of customers.

Use tracking to create offers

Account tracking creates an opportunity for you to offer discounts or promotions to select customer groups.

Get the whole customer picture

Search for and view an individual customer’s account in context—with order details and account information.

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