Are you delivering the unified digital experience that your customers expect today? Join us to get insights and learn best practices on how leading brands like L’Oréal and CapitaLand Business Parks deliver the best-in-class digital customer experiences.

There is no one-size-fits-all approach to developing a digital customer experience strategy. This interactive event, jointly hosted by Sitecore and Valtech, shares success stories of how brands from industries like retail, travel, and hospitality have successfully defined and executed a digital customer experience strategy.

Agenda

3:00pm: Registration/Welcome refreshments
3.30pm: Digital landscape in Southeast Asia
3:40pm: Accelerating innovation across digital brand experience - L’Oréal
4:25pm: CapitaLand Business Parks & Commercial: Enabling the workplace of tomorrow with digital channel management
5:10pm: Networking with cocktail and canapes

This event is by invite only. Register your interest by filling out the form, and we will get back to you.




Siva Kumar Nulu
Senior Manager, Digital Services
CapitaLand Business Parks and Commercial Technology

Over the past five years, Siva has been driving the implementation of digital channels for enhancing customer experience and improving operational efficiency across CapitaLand Business Parks & Commercial properties (formally Ascendas-Singbridge as the company recently merged with CapitaLand to create the largest diversified real estate group in Asia). He leads service delivery, defines guiding principles and implementation approach & solution. By connecting different touchpoints, different enterprise & IoT systems, he and his team had successfully implemented several digital channels ranging from websites, mobile apps, Digital Signs/Kiosks, Chatbots, Video Walls, Feedback Systems and also helped marketing team to continue to mature the use of digital marketing tools.


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Sarah Gu
APAC IT – Digital Marketing Domain Manager
L’Oréal


Sarah Gu, has been in L’Oreal APAC Digital IT for 4 years as her previous role of Digital IT Manager on building digital marketing team. She and her team have consistently been recognised as best in the group for the APAC Website Factory Program they have delivered (47 Website Factory website launches across 14 countries). Started from May of Y2019, she is taking a new position of APAC Digital IT BRM (Business Relationship Manager). And will be focusing on Link between IT & Business to work out strategy direction; build up BRM capabilities in sub-domains. Thus to strength the relationship between digital IT & Zone Business, to perform as strategy partner with key business domains.


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Manish Raval
APAC IT – Head of Digital Presence
L’Oréal


5 years in L’Oréal. Started by building and managing the APAC eCommerce program and now managing programs which cover the implementation of all digital touchpoints. This includes eCommerce, Digital Marketing (WSF Sitecore program), PIM/DAM, Architecture.


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Henri Petitet
Regional Director, APAC
Valtech


Co-founded the global Valtech organization in 1994, Henri has 25 years of hands-on experience in business unit management, offshore delivery and Agile project management.

A seasoned sales leader himself, he has successfully managed enterprise sales and business development teams across European and APAC markets. He established Valtech’s Singapore office in 2014, and is now in charge of the APAC region management

Over his career, he has managed high-profile clients including Louis Vuitton, L’Oréal, Danone, Charles & Keith and many others.


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Nick Boyle
VP Asia
Sitecore

Nick is the Vice President for Asia at Sitecore and has over 20 years of experience in the software, data and analytics markets across Asia Pacific. At Sitecore, he is responsible for day-to-day operations, sales, and the region’s GTM strategy.


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When

火曜日, 10月 22, 2019 3:00 午後 to 6:00 午後

Where


The event organisers will provide this information when we confirm your registration.