Challenge
- Maintain existing framework, but rebuild a new future-proof, responsive, stable platform
- Make information more accessible
- Create a better digital experience for users
- Replace existing SharePoint digital platform which was unreliable, unresponsive and nearing end of life
- Migrate, streamline high volume of content and online forms
Result
- Delivered a new consumer platform incorporating knowledge base and services
- Provided distinct consumer and business pathways
- Achieved 99.6% uptime
- Ensured easy management of 1M+ visitors per week
- Achieved a WCAG AA website accessibility standard
- Delivered increasing customer satisfaction
